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Sub-Processors List

Updated May 1. 2023

Background

Customer personal data is initially processed by Tapcart Inc. Tapcart engages sub-processors in accordance with our Data Processing Addendum. If you are a Tapcart merchant you should contact Tapcart for more information.

Subprocessors are broken into two categories in this document:

  • Core Subprocessors handle data that is necessary to operate our product.
  • Merchant Subprocessors handle data that is used to conduct business on your behalf.

Both uses of data are in accordance with the use cases described in section 3.1 of the DPA.

Core Subprocessors

Core Subprocessors are subprocessors we use to operate our product.

Subprocessor

Services Provided

Location

Data Processed

Google Cloud Platform

Cloud hosting

United States

Information associated with delivery of app content and services

Amazon AWS

Cloud hosting

United States

Information associated with delivery of app content and services

Mongo Atlas

Cloud data storage

United States

All platform data

Bugsnag

Error Logging

United States

Information associated with delivery of app content and services

Cloudflare

Error and general platform Logging

United States

Information associated with delivery of app content and services

Cloudflare

Load balancing, CDN, and DDoS protection

United States

All service responses that do not contain any personal information

‍

‍

Merchant Subprocessors

Merchant Subprocessors are subprocessors we use to maintain our relationship with merchants, support them on our platform, and drive success within our product.

Subprocessor

Services Provided

Location

Data Processed

Salesforce

Customer Retention Management

United States

Merchant data as needed to provide services and support customers

Hubspot

Customer Retention Management

United States

Merchant data as needed to provide services and support customers

Inflection

Customer Retention Management

United States

Merchant data as needed to provide services and support customers

Gainsight

Customer Success Tools

United States

Merchant data and activity as needed to provide customer support and success

Outreach

Sales Engagement Platform

United States

Merchant data as needed to provide customers with relevant advertising.

Google Workspace

Internal company infrastructure

United States

Merchant data as needed for communication

DocuSign

Contracts

United States

Merchant signature and contract or subscription details

Chorus (ZoomInfo)

Sales and Customer Success Performance Platform

United States

Merchant data as needed to provide services and support to customers

Xero

Financial services

New Zealand

Personal and financial data necessary to provide some billing services

Stripe

Financial services

United States

Personal and financial data necessary to provide some billing services

Twilio / Sendgrid

Notification services

United States

Personal data necessary to provide SMS notifications

Segment (Twilio)

Data analysis

United States

Personal data necessary to provide analytics on merchant activity

Satismeter (ProductBoard)

Customer Success Performance Platform

United States

Merchant data as needed to provide services and support to customers

Zendesk

Customer Service Platform

United States

Merchant data as needed to provide services and support to customers

Census

Data warehouse interchange

United States

Merchant data as needed to provide services and support to customers

Zapier

Sales and Customer Success automation

United States

Merchant data as needed to provide services and support to customers

ChiliPiper

Marketing Automation

United States

Merchant contact as needed to schedule meetings and demos

AppCues

Product Onboarding

United States

Merchant activity as necessary to ensure product adoption and onboarding

Customer.io

Customer Communication

United States

Merchant email and activity necessary to send product updates

Fullstory

Customer Experience Platform

United States

Merchant activity as necessary to provide customer support

Google Analytics

Data analysis

United States

Personal data necessary to provide analytics on user activity

Grow (Epicor)

Data analysis

United States

Merchant data necessary to provide business intelligence

Amplitude

Data analysis

United States

Personal data necessary to provide analytics on merchant activity

LaunchDarkly

Feature experimentation

United States

Merchant Identifiers and activity on web products

Apollo

Prospect Enrichment

United States

Merchant data necessary to provide business intelligence

Seamless

Prospect Enrichment

United States

Merchant data necessary to provide business intelligence

Clearbit

Advertising and Prospect Enrichment

United States

Merchant and personal data as needed to provide customers with relevant advertising

LinkedIn

Advertising

United States

Merchant and personal data as needed to provide customers with relevant advertising

Spiff

Financial services

United States

Merchant data necessary to run sales operations

Meta

Advertising

United States

Merchant and personal data as needed to provide customers with relevant advertising

Google

Advertising

United States

Merchant and personal data as needed to provide customers with relevant advertising

VWO (Wingify)

Website optimization

India

Activity on marketing website

Store Leads (Lochside Software)

Prospect Enrichment

Canada

Merchant data necessary to provide business intelligence

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